Customer satisfaction is our top priority

You love tea, and so do we. Neatly arranged leaves, crystal-clear water, and sophisticated ware – things need to be perfect. We understand. There’s more to tea than taste and fragrance. Making tea is a ritual, a meditative practice, and a social event.

We’re working hard to deliver the best tea that China has to offer to your home. Sourcing, qualty-checking, packaging, selling, shipping, advertising, engaging … a lot of work is done before tea reaches you. Sometimes we make mistakes, but we listen and learn, because we don’t want to repeat them.

We care about your opinion

We personally monitor our social channels, such as Facebook, Twitter, and VK. Good ol’ email is also available. Please do not hesitate to ping us and let us know how we’re doing. Do you like the tea? Are kraft paper bags OK? Was your parcel delivered on time? Were you satisfied with the overall sourcing experience, etc.? Good or bad news, we want to hear it.

Customer satisfaction is our top priority. Cheesy as this may sound, it is true.

teaspotting customer satisfaction

Our customers say

Overall I was extremely satisfied with Teaspotting by Daoli’s tea parcel and believe that it was a worthwhile investment. –Dafydd Green via e-mail feedback. See his full review of our service.

Teas are really fantastic. I like the fact that you guys put so much effort in setting up the tea parcel. However, there is so much tea inside, I stil haven’t been able to try them all out. So far, my absolute favourite is Da Hong Pao. What a scent! What an aroma. –Jan Stajnko via e-mail feedback.

“Your green rocks.” ––@matevzluzar about our tieguanyin on Twitter

“What I’m drinking right now is quite honestly one of the best black teas I’ve ever tasted.” –Miha Rekar about our dianhong on Steepster

“Daoli Teas are the best! Real tasty quality of teas, you should try Green Trip, it’s awesome.” –Peter Čuhalev about us on Facebook

“At Daoli you can get the finest tea in the country. It’s a fact.” –@matevzluzar about our tea on Twitter

“For all freezing sweet tooth people out there, this is a little cup (a few of them) of perfection.” –Tamejhna about our ginseng on Steepster

“Delicious tea.” –Sanda about our yinya on Steepster

“This is superb. Top!” –Matic about our ginseng on Twitter

It’s all about the tea …

Go ahead and browse our immense collection.